Terms of Service.
These terms govern your use of the Granumetrics mobile app and website (together, the "Service"). By creating an account or using the Service, you agree to these terms. If you do not agree, please do not use the Service.
Who we are
The Service is operated by Granumetrics Pte. Ltd., UEN 202546773C, at 68 Circular Road, #02-01, 049422 Singapore. Legal notices: legal@granumetrics.com. Support: support@granumetrics.com.
Business use
Granumetrics is a professional tool for businesses. By using the Service you confirm that you are acting for business or professional purposes rather than as a consumer, and that you have authority to accept these terms for your organization. Where you use the Service for an organization, "you" means both you and that organization.
The Service
Granumetrics lets you photograph aggregate samples and computes an estimated particle size distribution (PSD) from those images. Results are best-effort image-derived measurements produced by proprietary analysis software, not accredited or certified physical sieve-test results. You are responsible for deciding how the outputs fit your quality process. Do not present them as accredited or certified, or use them as the sole basis for a regulatory or safety-critical decision.
Your account
You're responsible for keeping your login credentials secure and for activity under your account. Please notify us immediately if you suspect unauthorized access. Accounts are licensed per named user; do not share credentials with others.
Pilot and subscriptions
Pilot access is approved individually. Its scope, duration, analysis allowance, and any fee are confirmed in writing before access begins. At the end of the pilot you may agree to continued access or stop using the Service.
Paid access may be offered as a paid pilot, subscription, invoice, or another written commercial arrangement. Pricing, seats, analysis volume, billing cadence, VAT or tax handling, and renewal or cancellation terms are confirmed before payment or account activation.
Card payments are processed by Stripe when used. Purchase orders, invoice billing, tax ID details, and other billing needs are handled manually where possible.
Cancellations and refunds
An organization owner can manage a Stripe-paid subscription from the web application: open the account menu, choose Billing, then choose Manage billing. This opens Stripe's secure billing portal. For an invoice, purchase order, manually managed plan, or if the portal is unavailable, email support@granumetrics.com from the address associated with your account and identify the organization.
Cancellation stops future renewal at the effective date shown in the billing portal or agreed in writing. It does not by itself delete your personal account or your organization's data. Unless required by law or separately agreed in writing, payments already made are not automatically refundable. Any different refund or credit arrangement must be confirmed in writing.
Acceptable use
You agree not to:
- Use the Service unlawfully or in violation of any applicable law, including export-control or sanctions law.
- Interfere with the Service, bypass authentication or rate limits, or probe for vulnerabilities without prior written permission.
- Reverse engineer, decompile, or try to extract the source code, confidential methods, or other protected components of the Service.
- Use the Service, its outputs, or any data from it to build or train a competing product.
- Scrape the Service, or resell, sublicense, or redistribute access or outputs without our written consent.
- Share account credentials or let anyone outside your licensed seats use the Service.
- Upload content that infringes copyright, contains malware, or that you do not have the right to use.
- Present Granumetrics outputs as certified or accredited test results.
Your content
You retain ownership of photos and data you upload. You grant us a limited license to process that content only as necessary to operate the Service and return results to you. We do not use your content to train public models or share it with third parties except as described in our Privacy Policy.
Intellectual property
You keep all rights in the photos and data you upload. We keep all rights in the Service, including our software, proprietary methods, interfaces, documentation, and any aggregated or anonymized statistics we derive from how the Service is used. Your subscription grants a limited, non-exclusive, non-transferable right to use the Service while it is active; it does not transfer ownership to you. If you send us feedback or suggestions, we may use them freely and without obligation.
Data processing
Where we process personal data on your behalf as part of the Service, we act as your processor where applicable data-protection law treats us that way. If your use of the Service requires a separate Data Processing Agreement, contact legal@granumetrics.com before using the Service for that processing. A separate agreement governs only when both parties have agreed to it in writing.
Indemnification
You will defend, indemnify, and hold harmless Granumetrics Pte. Ltd. and the people who work for it from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from your content, your use of the Service, your breach of these terms, or your violation of any law or third-party right. We will tell you about the claim promptly and let you control the defense, provided any settlement that affects us has our prior written agreement.
Availability
The Service is provided on an "as available" basis. We may add features, change behavior, or take the Service offline for maintenance without prior notice. We aim for high uptime but do not guarantee continuous availability.
No warranty
The Service is provided "as is" and without warranties of any kind, express or implied, including fitness for a particular purpose or accuracy of measurement outputs. To the maximum extent permitted by applicable law, we disclaim all such warranties.
Limitation of liability
To the maximum extent permitted by applicable law, our aggregate liability to you for any claim arising from or related to the Service is limited to the amount you paid us for the Service in the twelve months preceding the claim (which may be zero). We are not liable for indirect, incidental, or consequential damages, including lost profits or data. Nothing in these terms limits liability that cannot be excluded under mandatory law (for example, liability that cannot lawfully be excluded).
Confidentiality
Each of us may receive non-public information from the other. The receiver will use it only to provide or use the Service and will protect it with reasonable care. This does not apply to information that becomes public through no fault of the receiver or that must be disclosed by law.
Suspension and termination
You may stop using the Service and delete your personal account at any time. Personal account deletion removes your access and personal profile, but it does not automatically erase organization-owned laboratory, report, audit, or provenance records. Organization owners can request export or erasure of organization-owned content, subject to legal, contractual, integrity, and backup-retention requirements. See our Privacy Policy for details.
We may suspend access immediately if we reasonably suspect misuse, a security risk, or non-payment, and we may terminate accounts that breach these terms. Termination for breach does not entitle you to a refund. Export anything you need before access ends. Sections that by their nature survive termination (for example, intellectual property, liability, indemnification, and dispute provisions) remain in effect.
General
We may assign these terms to a successor, for example in a merger or sale of the business; you may not assign them without our consent. Neither of us is liable for delays or failures caused by events beyond reasonable control. If any provision is unenforceable, the rest stays in effect, and a failure to enforce a term is not a waiver of it. We send legal notices to the email on your account. These terms, together with any order or Data Processing Agreement agreed by both parties in writing, are the entire agreement between us about the Service.
Changes to these terms
We may update these terms. Material changes will be communicated via the email on your account or an in-app notice, and the date at the top of this page will reflect the most recent revision. Continued use of the Service after the effective date of changes constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of Singapore. Any dispute will be resolved by the courts of Singapore, without prejudice to mandatory protections that cannot be excluded under the law that applies to you.