Terms of Service.
These terms govern your use of the Granumetrics mobile app and website (together, the "Service"). By creating an account or using the Service, you agree to these terms. If you do not agree, please do not use the Service.
Who we are
The Service is operated by CH Technologies (Denmark). CVR 46372425. Contact: christian@granumetrics.com. Our registered business address is available on request.
Business use
Granumetrics is a professional tool for businesses. By using the Service you confirm that you are acting for business or professional purposes rather than as a consumer, and that you have authority to accept these terms for your organization. Where you use the Service for an organization, "you" means both you and that organization.
The Service
Granumetrics lets you photograph aggregate samples and computes an estimated particle size distribution (PSD) from those images. Results are best-effort measurements based on machine-learning models and image analysis. They are not a substitute for laboratory sieve analysis and should not be used as the sole basis for safety-critical or regulatory decisions.
Not an accredited test
Granumetrics is not an accredited testing laboratory, and its outputs are not certified test results. Results are indicative estimates from machine-learning models, not measurements from an accredited method under ISO/IEC 17025 or a mechanical sieve analysis. You must not present the outputs as accredited or certified, and you must not rely on them as the sole basis for CE marking, a Declaration of Performance, regulatory compliance, safety-critical decisions, or accepting or rejecting material. You are solely responsible for any decision you make using the outputs, and you should confirm results against an accredited method where it matters.
Your account
You're responsible for keeping your login credentials secure and for activity under your account. Please notify us immediately if you suspect unauthorized access. Accounts are licensed per named user; do not share credentials with others.
Pilot and subscriptions
Pilot access is founder-approved and currently runs for 30 days at no charge unless we agree otherwise in writing. At the end of the pilot you may convert to a paid subscription, receive a manual extension, or stop using the Service.
Paid access may be offered as a paid pilot, subscription, invoice, or another written commercial arrangement. Pricing, seats, analysis volume, billing cadence, VAT or tax handling, and renewal or cancellation terms are confirmed before payment or account activation.
Card payments are processed by Stripe when used. Purchase orders, invoice billing, tax ID details, and other billing needs are handled manually where possible.
Cancellations and refunds
You can cancel a paid subscription so it does not renew. Unless required by law or separately agreed in writing, payments already made are not automatically refundable. We may issue goodwill refunds or credits case by case, especially during early pilot conversions.
Acceptable use
You agree not to:
- Use the Service unlawfully or in violation of any applicable law, including export-control or sanctions law.
- Interfere with the Service, bypass authentication or rate limits, or probe for vulnerabilities without prior written permission.
- Reverse engineer, decompile, or try to extract the source code, models, or underlying methods of the Service.
- Use the Service, its outputs, or any data from it to build or train a competing product or model.
- Scrape the Service, or resell, sublicense, or redistribute access or outputs without our written consent.
- Share account credentials or let anyone outside your licensed seats use the Service.
- Upload content that infringes copyright, contains malware, or that you do not have the right to use.
- Present Granumetrics outputs as certified or accredited test results.
Your content
You retain ownership of photos and data you upload. You grant us a limited license to process that content only as necessary to operate the Service (for example, running the segmentation pipeline and returning results to you). We do not use your content to train public models or share it with third parties except as described in our Privacy Policy.
Intellectual property
You keep all rights in the photos and data you upload. We keep all rights in the Service, including our software, machine-learning models, interfaces, documentation, and any aggregated or anonymized statistics we derive from how the Service is used. Your subscription grants a limited, non-exclusive, non-transferable right to use the Service while it is active; it does not transfer ownership to you. If you send us feedback or suggestions, we may use them freely and without obligation.
Data processing
Where we process personal data on your behalf as part of the Service, we act as your processor under EU data-protection law. Our Data Processing Agreement, which sets out how we handle that data and the sub-processors we use, is available to business customers on request and governs that processing.
Indemnification
You will defend, indemnify, and hold harmless CH Technologies and the people who work for it from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from your content, your use of the Service, your breach of these terms, or your violation of any law or third-party right. We will tell you about the claim promptly and let you control the defense, provided any settlement that affects us has our prior written agreement.
Availability
The Service is provided on an "as available" basis. We may add features, change behavior, or take the Service offline for maintenance without prior notice. We aim for high uptime but do not guarantee continuous availability.
No warranty
The Service is provided "as is" and without warranties of any kind, express or implied, including fitness for a particular purpose or accuracy of measurement outputs. To the maximum extent permitted by Danish and EU law, we disclaim all such warranties.
Limitation of liability
To the maximum extent permitted by applicable law, our aggregate liability to you for any claim arising from or related to the Service is limited to the amount you paid us for the Service in the twelve months preceding the claim (which may be zero). We are not liable for indirect, incidental, or consequential damages, including lost profits or data. Nothing in these terms limits liability that cannot be excluded under mandatory Danish or EU law (for example, liability for gross negligence or intent).
Confidentiality
Each of us may receive non-public information from the other. The receiver will use it only to provide or use the Service and will protect it with reasonable care. This does not apply to information that becomes public through no fault of the receiver or that must be disclosed by law.
Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend access immediately if we reasonably suspect misuse, a security risk, or non-payment, and we may terminate accounts that breach these terms. Termination for breach does not entitle you to a refund. After termination we may delete your content following a short grace period, so export anything you need first. Sections that by their nature survive termination (for example, intellectual property, liability, indemnification, and dispute provisions) remain in effect.
General
We may assign these terms to a successor, for example in a merger or sale of the business; you may not assign them without our consent. Neither of us is liable for delays or failures caused by events beyond reasonable control. If any provision is unenforceable, the rest stays in effect, and a failure to enforce a term is not a waiver of it. We send legal notices to the email on your account. These terms, together with any order and our Data Processing Agreement, are the entire agreement between us about the Service.
Changes to these terms
We may update these terms. Material changes will be communicated via the email on your account or an in-app notice, and the date at the top of this page will reflect the most recent revision. Continued use of the Service after the effective date of changes constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of Denmark. Any dispute will be resolved by the competent Danish courts, without prejudice to mandatory consumer protections that may apply to you under your country of residence.