Granumetrics support.
Get help with account access, an analysis, a report, billing, privacy, or another Granumetrics workflow. Contact us by email with the details below. This page does not register accounts or sell access.
Using the app
For an analysis or report issue, include the sample or report name and the screen where the issue occurred. For an account issue, include your account email and workspace name.
Email support
Include the screen, approximate time, and support code if one is shown. Do not email passwords or full access links.
support@granumetrics.comDelete your Granumetrics account
In the app, open Account and choose Delete account. You can also request deletion by email, without signing in or reinstalling the app.
Request account deletion at support@granumetrics.com. Send the request from your account email if possible. We will verify account ownership before proceeding. Do not send your password or sample photos.
Deletion removes your sign-in account, personal profile, workspace memberships and notification registrations. Shared workspace analyses, photos, reports and audit records may be retained for the workspace. Owners can separately request deletion of workspace data. See the Privacy Policy for retention rules and applicable exceptions.